Frequently Asked Questions

Everything you need to know about your Stüssy order.

How long will it take for my order to ship?

Orders are typically processed within 2-3 business days. Once shipped, standard delivery takes 5-7 business days, depending on your location.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that certain limited-edition collaborations may be final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country.

How can I track my package?

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products authentic?

All products sold on our official website are 100% authentic. We recommend only purchasing through our official chapters and authorized global retailers.